At LushScalp, we stand behind the quality of our products. All LushScalpPro scalp massager devices come with a 1-Year Limited Warranty starting from the date of delivery.
What is Covered:
- Manufacturing defects in materials and workmanship.
- Device malfunctions, electrical issues, or battery/charging failures under normal, intended use.
- Faulty LED/Red Light therapy or motor functionality.
What is NOT Covered:
- Accidental damage, drops, or improper handling.
- Damage caused by water immersion beyond normal care or unauthorized modifications/repairs.
- Normal cosmetic wear and tear over time.
How to File a Warranty Claim:
If your device becomes defective within 1 year of purchase, please reach out to our customer support team:
- Email us at: thelushscalp.team@gmail.com
- Include: Your Order Number, a short description of the issue, and a brief video/photo showing the defect.
Once verified by our team, we will arrange a free replacement for your device.
Merchant Information & Contact Details
If you have any questions regarding our Warranty Policy or need assistance with your order, please contact us:
- Trade Name: LushScalp
- Email: thelushscalp.team@gmail.com
- Phone: +48 794 384 664
- Physical Address: al. Jana Pawła II 56, 00-828 Warszawa, Poland