Refund policy
30-Day Satisfaction Guarantee
We want you to feel confident trying LushScalp Pro. That is why we offer a voluntary 30-Day Satisfaction Guarantee on LushScalp Pro devices.
You may use LushScalp Pro as intended and request a return within 30 days of receiving your order if you are not satisfied with your purchase.
To qualify under our 30-Day Satisfaction Guarantee:
- The return request must be submitted within 30 days of delivery.
- The device must have been used only as intended.
- The device must not show damage caused by misuse, neglect, accidental damage, or unauthorized modification.
- The original accessories supplied with the device must be returned.
- Proof of purchase or your order number is required.
Original packaging is appreciated where available, but reasonable use of the device as part of the 30-Day Satisfaction Guarantee does not automatically make it ineligible for return.
Our 30-Day Satisfaction Guarantee is an additional benefit offered by LushScalp and does not limit or replace any statutory consumer rights you may have.
How to Start a Return
To request a return, contact us at:
Please include your order number and a brief explanation of your return request.
If your return is accepted, we will provide you with return instructions and the appropriate return shipping address.
Please do not send your order back before contacting us. Items returned without a prior return request may not be accepted.
For returns made under our voluntary 30-Day Satisfaction Guarantee or for a change of mind, the customer is responsible for return shipping costs unless otherwise stated.
If the product is defective, damaged upon arrival, or you received the wrong item, please contact us so we can review the issue and provide an appropriate solution.
For any return-related questions, contact:
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged during delivery, or you receive the wrong product, contact us as soon as possible at:
Please include your order number and, where possible, photos or videos showing the issue so we can evaluate it and make it right.
Your statutory rights regarding faulty or incorrectly supplied products are not affected by this policy. Swedish consumer law provides separate rights concerning faulty goods.
Oils and Personal Care Products
Opened or used oils and other consumable personal-care products are not covered by our voluntary 30-Day Satisfaction Guarantee.
Unopened oils may be eligible for return subject to the conditions of this policy.
This exclusion applies only to our voluntary guarantee and does not limit any statutory rights that may apply to your purchase.
If you have questions about whether your item is eligible for return, contact us at:
Sale and Discounted Items
Products purchased during a sale or with a promotional discount are not automatically excluded from returns.
Eligible sale and discounted items are covered by this Return & Refund Policy in the same way as eligible full-price purchases.
Gift cards are non-refundable except where required by applicable law.
Exchanges
If you would like a different product or variant, the fastest option is usually to return the eligible item and, once the return has been accepted, place a separate order for the replacement item.
For assistance with an exchange, contact:
European Union 14-Day Right of Withdrawal
If you are a consumer purchasing online within the European Union, you generally have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.
To exercise your right of withdrawal, contact us within the applicable 14-day period at:
You may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics, and functioning. You may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose.
After notifying us of your withdrawal, please follow the return instructions provided by our support team.
Unless otherwise stated or required by applicable law, the customer is responsible for the direct cost of returning goods under the statutory right of withdrawal.
Our voluntary 30-Day Satisfaction Guarantee is separate from, and does not restrict, your statutory 14-day right of withdrawal.
Refunds
We will notify you once we have received and inspected your return and let you know when your refund has been approved.
For returns made under our voluntary 30-Day Satisfaction Guarantee, approved refunds will normally be issued to your original payment method within 10 business days after the returned item has been received and inspected.
For returns made under the statutory EU 14-Day Right of Withdrawal, refunds will be processed in accordance with the applicable legal requirements. We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by law.
Once a refund has been issued, your bank, card provider, or payment provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at: