Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after your order has been confirmed.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing may take slightly longer.

Please note that order processing time is separate from the estimated delivery time.

Free Standard Shipping

We offer FREE Standard Shipping on orders to Sweden and European Union countries.

There are no additional standard shipping charges added to your order.

Estimated Delivery Time

Our estimated standard delivery time is:

10–15 business days after dispatch.

Delivery times are estimates and may occasionally vary due to carrier operations, customs processing, public holidays, weather conditions, or other circumstances outside our direct control.

We always aim to get your order to you as quickly and smoothly as possible.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 24–48 hours after dispatch to become active.

You can use the tracking details provided in your confirmation email to follow the progress of your delivery.

Taxes & Import Fees

We want your delivery experience to be simple and transparent.

All applicable taxes, import duties, customs charges and import-related fees are already included in the price of your order.

You will not be required to pay additional customs duties or import taxes when your parcel arrives.

The price shown when you place your order already includes the applicable charges associated with the delivery of your order.

No unexpected import or customs payments upon delivery.

Delivery Delays

Although most orders arrive within the estimated delivery period, occasional delays may occur due to carrier operations, customs processing, public holidays, weather conditions, or other circumstances outside our direct control.

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact us at:

thelushscalp.team@gmail.com

Please include your order number so our support team can assist you as quickly as possible.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after completing your purchase, contact us as soon as possible at:

thelushscalp.team@gmail.com

We will do our best to update your shipping information before the order is dispatched. However, once an order has already been processed or shipped, we may not be able to change the delivery address.